GENERAL TERMS AND CONDITIONS OF USE OF TRÍLOGO
PROVISION OF TECHNOLOGY SERVICES
This instrument aims to determine and regulate the rights, obligations, and general conditions of use of TRÍLOGO (“Platform”), available for access at https://trilogo.com.br/en, governing the provision of technology services between TRÍLOGO TECNOLOGIA LTDA (“Trílogo”), a private legal entity registered under CNPJ No. 24.374.575/0001–32, with headquarters at Avenida Ministro Gentil Barreira, 1305, Sapiranga, ZIP Code 60.833-272, in the city of Fortaleza, State of Ceará, and its users.
Contracting the services under the terms of this instrument presumes that you have read, understood, and accepted all the conditions set forth in these General Terms and Conditions of Use.
1. DEFINITIONS
1.1. Without prejudice to the other definitions included throughout these Terms of Use, the terms and expressions highlighted below shall have the following definitions:
(i) SaaS (Software as a Service): means Software as a Service, that is, a technology solution offered as a final closed solution in the form provided, which may be delivered and modified according to the convenience, resources, and opportunity of TRÍLOGO, without constituting a contractual violation or loss of its purpose;
(ii) Application Programming Interface (API): a set of routines and standards necessary for the use of certain functionalities of Trílogo (“Platform”);
(iii) Service Level Agreement (SLA): the level of service offered to the licensee in relation to service and support provided to users, as well as maintenance and availability of Trílogo (“Platform”), as well as the responsibilities of TRÍLOGO if such levels are not met;
(iv) Licensee: a legal entity, through its legal representative, that subscribes to the platform through the website, registers, and accesses Trílogo (“Platform”) by using an Access Account, being referred to as the contracting user;
(v) User: an individual who registers and accesses Trílogo (“Platform”), representing the licensee through the use of an Access Account;
(vi) Access Account: the licensee’s credential that allows access to Trílogo (“Platform”), which may be defined by username and password and may be classified as Administrator or User according to the permissions granted;
(vii) Administrator Access Account: a credential used by the licensee with permissions directed to managing the contracted services, including but not limited to creating, modifying, or deleting User Access Accounts and other management tasks related to Trílogo (“Platform”) services;
(viii) User Access Account: a credential used by professionals with permissions oriented to accessing and using Trílogo (“Platform”), which may be adjusted and configured according to each professional’s functions by the licensee’s Administrator Access Account; and
(ix) Documentation: documents related to Trílogo (“Platform”) and the services described in these Terms of Use.
2. OBJECT
2.1. TRÍLOGO is a technology company that developed and holds all rights to a software designed for the online management of procedures and activities with broad applicability, intuitive operation, and easy integration, namely Trílogo (“Platform”).
2.2. These Terms of Use aim to regulate the use of Trílogo (“Platform”), having as their object (“Technology Services”):
(i) The granting by TRÍLOGO to the contracting user of a paid, non-exclusive, non-transferable, and revocable license to use the platform under the SaaS model and with the characteristics outlined in this instrument;
(ii) The provision of technical support services to users and maintenance of the platform (“Support”); and
(iii) Related additional services that may eventually be described in a Contract (“Additional Services”).
2.3. The acquisition of software ownership does not occur; instead, a license for use is granted, which is limited exclusively to the processing of information belonging to the licensee and other users. Under this license, the licensee does not have the right to access the software’s source code, which is part of TRÍLOGO’s intellectual property.
2.4. TRÍLOGO is not responsible for the supply of products or the provision of building maintenance services, providing only the license to use the software described above and services related to it. Such building maintenance services are provided by independent service providers who do not maintain any employment relationship with TRÍLOGO.
3. ACCEPTANCE
3.1. Acceptance of these Terms of Use occurs at the moment of registration on the platform by selecting the option “I have read and accept the Terms of Use and the Privacy Policy.” If you do not agree with the terms described in this instrument, the recommendation is not to proceed with registration on the platform, avoiding accessing or using it.
3.2. The provisions contained in these Terms of Use and the Privacy Policy will apply from the moment registration, access, and use of Trílogo (“Platform”) occur.
3.3. By registering on Trílogo (“Platform”), you affirm that you are at least 18 (eighteen) years old and have the legal capacity to understand and consent to the provisions of these Terms of Use and the Privacy Policy.
3.4. In case of questions, contact us via email: juridico@trilogo.com.br.
4. GENERAL CONDITIONS OF USE OF TRÍLOGO
4.1. Presentation of Trílogo. Trílogo (“Platform”) is presented as it is available and may undergo constant improvements and updates. TRÍLOGO is not obligated to maintain a specific operating structure or layout, except at its own convenience.
4.2. Resources. The licensee is aware that TRÍLOGO will select, at its discretion, the resources necessary to provide Trílogo (“Platform”) in the web interface, and the licensee may not require the use of any specific system component, process, or procedure for the execution of TRÍLOGO services.
4.3. Access to Trílogo. The licensee’s access to Trílogo (“Platform”) will be carried out via the internet through the web interface or via a mobile device through the application, from the electronic address https://entrar.trilogo.app, by authentication of the respective Access Account or through an API made available for this purpose. Access through any other electronic address or unauthorized means is not permitted.
4.4. Access Account. To access Trílogo (“Platform”) via the internet, the licensee will receive an Administrator Access Account that will allow management, creation, modification, and deletion of User Access Accounts.
4.5. The licensee is solely responsible for managing user Access Accounts according to its specific conditions and requirements, without any interference or dependency on TRÍLOGO.
4.6. Customizations. Customization of Trílogo (“Platform”) will not be possible. The licensee must use the platform according to predetermined aspects and predefined configurations.
5. TRÍLOGO OBLIGATIONS
5.1. Under these Terms of Use, TRÍLOGO undertakes to:
(i) Apply, through Trílogo (“Platform”), technology that supports the integrity of the database used to provide the services;
(ii) Make available new versions, improvement releases, corrections, and changes when necessary;
(iii) Act in good faith, according to the best professional techniques and in strict observance of ethical and legal principles; and
(iv) Be responsible for the integrity and quality of the services provided, respecting applicable technical and ethical standards and complying with the procedures established between the parties regarding deadlines and stages of service execution.
5.2. The following are not considered obligations of TRÍLOGO:
(i) Correction of operational errors or misuse of the platform; and
(ii) Recovery of files and data that may be corrupted or lost due to improper use by users.
6. LICENSEE OBLIGATIONS
6.1. Without prejudice to other obligations set forth in these Terms of Use, the licensee undertakes to:
(i) Make payments according to the agreed terms;
(ii) Provide, whenever requested, written confirmation of any information or verbal statements provided to TRÍLOGO through its partners, employees, collaborators, or subcontractors;
(iii) Prepare and carry out the necessary routines for the proper creation and maintenance of backup copies of its data, including but not limited to all data and information that will be sent or made available to TRÍLOGO or entered into Trílogo (“Platform”) by any means;
(iv) Designate qualified and trained employees to operate Trílogo (“Platform”) and communicate with TRÍLOGO;
(v) Provide, whenever incidents related to Trílogo (“Platform”) occur, documentation, logs, reports, and other information describing the circumstances under which such incidents occurred;
(vi) Change the passwords associated with the Access Account and notify TRÍLOGO as soon as possible if the confidentiality of these components is compromised or if there is suspicion or indication of such compromise;
(vii) Perform all necessary security actions for the safe operation of the device used to access Trílogo (“Platform”), including but not limited to the use of antivirus software and reasonable physical, logical, and administrative measures for secure platform access;
(viii) Instruct its users, in case of suspected malfunction or unexpected behavior of the platform, to seek support from TRÍLOGO and not attempt to repair it themselves;
(ix) Not access the programming areas of Trílogo (“Platform”), its database, or any other set of information that is part of the platform’s management activities;
(x) Bear all consequences of misuse of Trílogo (“Platform”), when proven to result from improper use or use contrary to these Terms of Use and other instructions provided by TRÍLOGO;
(xi) Be responsible for the integrity, form, origin, legality, and content of data inserted, maintained, or processed through Trílogo (“Platform”), being liable for any damage, corruption, or failure resulting from failure to comply with this clause;
(xii) Allow and enable, when necessary, TRÍLOGO’s remote access to its software and hardware to ensure proper service delivery;
(xiii) Provide TRÍLOGO with timely access to its data and information, making available all documentation and providing all requested information in accordance with the object of these Terms of Use; and
(xiv) Obtain, at its exclusive expense, the appropriate licenses, authorizations, and other documents necessary for the proper fulfillment of the object of these Terms of Use.
7. VALUE AND PAYMENT TERMS
7.1. Value. The amounts for the services provided by TRÍLOGO correspond to the type of service and the number of users selected by the licensee at the time of contracting and throughout the contractual relationship.
7.2. Price Adjustment. TRÍLOGO may occasionally change the amounts charged per user, notifying the licensee in advance. The new prices will be charged in the next subscription period, and the licensee may reject this change, before it takes effect, by requesting cancellation and termination of the contract without penalty. By continuing to use the services after the adjustment, the licensee is deemed to have accepted the new price.
7.3. Delay. In the event of non-payment or unjustified delay by the licensee regarding the agreed amounts and deadlines in this clause, TRÍLOGO may, at its sole discretion, require payment of a late fee of 2% (two percent), plus monetary correction and default interest equivalent to 1% (one percent) per month on the agreed amounts.
7.4. In the above case, TRÍLOGO may also: (i) add a pop-up on the screen of the licensee and other users registered in the domain, warning about the default; (ii) suspend the use of Trílogo (“Platform”) and other contracted services until payment is regularized; (iii) terminate the service provision if the delay exceeds 30 (thirty) days, without prejudice to other contractual provisions; and (iv) take appropriate measures to recover the credit.
7.5. Scope Change. If a hardware or software update carried out by the licensee requires TRÍLOGO to make changes to the agreed technical scope, the amounts established in this clause may be adjusted accordingly.
8. TERM OF USE OF TRÍLOGO
8.1. The provision of services will begin upon acceptance of these terms and will remain in effect for an indefinite period, unless otherwise stated in a specific contract. As a rule, the licensee will have access to Trílogo (“Platform”) for an indefinite time unless they expressly communicate otherwise.
9. TERMINATION OF USE OF TRÍLOGO
9.1. Cancellation. The licensee may cancel the service at any time upon request. In this case, cancellation will take effect on the due date of the next invoice, and the licensee will continue to have access to the Platform until the end of the current billing period.
9.2. There will be no refund of paid amounts under any circumstances, even if the licensee does not use the platform during the contracted period.
9.3. Termination. TRÍLOGO has the right to terminate access to the platform in the event of breach or improper fulfillment of obligations not remedied within 10 (ten) days after notification.
9.4. Immediate Termination. Access may be immediately terminated without cost in cases of bankruptcy, dissolution/liquidation of either party, or force majeure lasting more than 30 (thirty) days.
9.5. After Termination. Provisions related to payment terms, liability limitations, intellectual property, and confidentiality will remain in effect after termination.
10. DISCLAIMER OF WARRANTIES AND LIABILITY
10.1. Performance and Results. TRÍLOGO is not responsible for the commercial profitability of the Platform or its suitability for a specific purpose.
10.2. The licensee agrees that TRÍLOGO is not liable for damages resulting from information obtained through the Platform and acknowledges that business decisions should not rely solely on it.
10.3. Content Entered. TRÍLOGO is not responsible for monitoring or verifying the legality or accuracy of data entered by the licensee.
10.4. Ticket Sharing. The licensee acknowledges that third parties may access shared ticket data and TRÍLOGO is not liable for resulting damages.
10.5. Technical Limitations. TRÍLOGO is not liable for damages caused by internet outages or improper use of the platform.
10.6. Limitation of Liability. Compensation will never exceed the total amount paid by the licensee.
11. INTELLECTUAL PROPERTY PROTECTION
11.1. All intellectual property rights belong exclusively to TRÍLOGO.
11.2. The licensee must not modify or access the source code without authorization.
11.3. Reverse engineering, copying, or distribution is prohibited without written consent.
11.4. System Learning. TRÍLOGO owns all AI-based system learning.
11.5. Breach. Violations result in a penalty of 10% of the contract value plus damages.
12. CONFIDENTIALITY
12.1. All shared information must be treated as confidential.
12.2. Information may only be shared with those directly involved.
12.3. Disclosure requires written authorization.
12.4. Any disclosure must be immediately reported.
12.5. Breach may lead to termination.
12.6. Exceptions: Public information, previously known information, or independently developed information.
12.6.1 – 12.6.3. The licensee authorizes sharing confidential information with financial institutions for credit operations.
12.7. Confidentiality remains after termination.
13. DATA PROTECTION AND PROCESSING
13.1. The licensee owns their data and is responsible for third-party data.
13.2. TRÍLOGO will treat all data as confidential.
13.3. Compliance with LGPD is mandatory.
13.4. The licensee is responsible for obtaining consent for personal data use.
13.5. Data will be stored securely.
13.6. TRÍLOGO may refuse to process unlawful data.
13.7. Misuse may lead to suspension.
13.8. Services follow security standards.
13.9. Activities may be logged.
13.10. Logs may be used for compliance, improvement, and legal purposes.
13.11. Data deletion will occur within legal deadlines.
14. SERVICE LEVEL AGREEMENT (SLA)
14.1. Support. Free technical support during business hours.
14.2. Downtime. Must be reported by the licensee.
14.3. Resolution. Temporary solutions may be provided if needed.
14.4. Availability Exclusions: Includes external failures, maintenance, force majeure.
14.5. Long Interruptions. Prior notice of 48 hours.
14.6. Emergency Interruptions. No prior notice required.
15. FINAL PROVISIONS
15.1. Monitoring. TRÍLOGO may monitor platform usage.
15.2. Audit. TRÍLOGO may audit usage with prior notice.
15.3. Assignment. TRÍLOGO may assign credit rights.
15.4. Transfers require written consent.
15.5. Nullity. Invalid clauses do not affect others.
15.6. Waiver. No waiver unless expressly stated.
15.7. Subcontracting. Allowed at TRÍLOGO’s discretion.
15.8. Email Changes. Must be communicated.
15.9. Use of Brand. Licensee authorizes logo usage for promotional purposes.
15.10. Force Majeure. No penalties in such cases.
15.11. Dispute Resolution. Attempt amicable resolution before legal action.
16. TERMS UPDATE
16.1. Terms may be updated periodically.
16.2. Continued use implies acceptance.
17. GOVERNING LAW AND JURISDICTION
17.1. Governed by Brazilian law, with jurisdiction in Fortaleza/CE.
Published on: March 27, 2026
Effective as of: March 27, 2026